Returns & Exchanges

At Caldera + Lab, we stand behind the clinical efficacy of our high-performance skincare. If you are not completely satisfied with your results, we offer a 60-day money-back guarantee on all full-sized products.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to begin the process.

• 2.
  Print Your Label

  Select the items you wish to return or exchange to receive a prepaid shipping label via email.

• 3.
  Package Your Items

  Securely pack the products in their original packaging, attach the prepaid label, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our lab receives and inspects your return, we will issue a full refund to your original payment method within 5-7 business days.