Frequently Asked Questions
Everything you need to know about high-performance, clean skincare.
What makes Caldera + Lab products different from other skincare brands?
We combine wild-harvested botanicals with rigorous clinical science. Our products are MADE SAFE® certified, meaning they are free from over 6,500 prohibited ingredients, ensuring the highest standard of purity and performance.
How long does it take to see results?
While immediate hydration is common, most users see significant improvements in skin texture, tone, and fine lines after 4 to 6 weeks of consistent daily use as part of their ritual.
Do you offer free shipping?
Yes, we offer free standard shipping on all domestic orders over $75. For orders below this threshold, a flat-rate shipping fee will be calculated at checkout.
What is your return policy?
We stand by our products with a 60-day satisfaction guarantee. If you are not completely satisfied with your purchase, contact our support team to initiate a return for a full refund, minus shipping costs.
Are your products vegan and cruelty-free?
Absolutely. All Caldera + Lab products are 100% vegan and we are Leaping Bunny certified, meaning we never test on animals at any stage of product development.
Can I manage or skip my subscription shipments?
Yes, you have full control. Through your account portal, you can pause, skip, or adjust the frequency of your deliveries at any time to ensure you never run out of your essentials.